FAQ
Do you have any questions? You can always contact us! We have already provided answers to the most frequently asked questions here.
We ship our products with PostNL and DHL.
What is the delivery time after placing my order?
We work with a food waste policy. This means that we produce as much as possible on-demand so that we have as little waste as possible. On Mondays, we start our production process for the new week. We ship orders from Monday through Friday. However, not every product becomes available from our production process daily. So, sometimes it may take an extra day before your order is complete. In most cases, we ship your order within two to three working days.
I was not at home during the delivery. What now?
If you were unable to receive your package, it will be delivered to the nearest service point, and you will receive an email about this.
If your package is returned because you did not pick it up or because you were not at home, we cannot refund the amount. We bake the cookies specifically for your order, and they must be thrown away when they are returned to us. So please pay close attention to when your cookies will be delivered.
You can always send us a message about the status of your package.
What is the shelf life of the cookies, snaps, and sweets?
Our products are packaged with care. This keeps them fresh for two weeks after shipping. You can also store the cookies, snaps, and sweets in the freezer. When properly frozen, our products can be kept for up to three months.
What is the shelf life of the spreads?
Spreads have a shelf life of three months. They do not need to be stored in the refrigerator or freezer, but should be kept in a cool, dry place.
How can I track my order online?
On the shipping date, you will receive a tracking code via email. Please note;
sometimes this email ends up in your spam folder!
Can I still cancel my order?
Unfortunately, we cannot cancel the order after payment. We work on-demand and
start working on your order immediately after you place it.
How can I heat up the cookies?
Oven: 2 minutes at 200 degrees
Microwave: 10 seconds
Airfryer: 2-3 minutes at 180 degrees
How can I heat up the cookies after taking them out of the freezer?
Let the cookies thaw a bit first. Then you can heat the cookies in the oven, microwave, or airfryer as described above under 'How can I heat up the cookies?'
What are the macros for the cookies?
We have so many different flavors that it is impossible to describe the macros for each individual cookie. In general, the macros for our cookies are:
610 kcal
84 carbs
26g fat
8g protein
Are your cookies suitable for pregnant women?
Yes, absolutely! All ingredients are thoroughly baked and we use pasteurized
products. Please note: some cookies contain alcohol. We always mention this below the relevant product on the website.
Do you have gluten-free cookies?
No, due to potential cross-contamination, we do not currently make gluten-free cookies.
I have a nut allergy, can I still order?
Allergens are listed under our products on the website. Please note: traces of peanuts and/or nuts may be present in every product.
All our products contain the following ingredients:
Lactose, milk, eggs, gluten, cornstarch/sulfite
